Our Review of Omnisend Email Marketing
Omnisend has emerged as a popular choice for businesses seeking a comprehensive email marketing solution, particularly those with e-commerce aspirations. It aims to provide a unified platform encompassing email, SMS, and automation capabilities. Let’s delve into its features, pricing, and overall suitability.
Omnisend Email Marketing Functionality
Omnisend offers several pricing tiers, each unlocking a different level of features and functionality.
Free Plan: This entry-level tier is surprisingly robust for businesses just starting. It typically includes:
- Email marketing with Omnisend branding.
- Up to 250 contacts and 500 email sends per month.
- Basic email builder with pre-designed templates.
- Segmentation based on basic criteria.
- Automation workflows for welcome series, abandoned cart recovery (limited).
- Reporting on basic email performance.
Standard Plan: Moving up, the Standard plan removes Omnisend branding and significantly expands capabilities. Key features often include:
- Unlimited email sends.
- More advanced segmentation options, allowing for targeting based on customer behaviour, purchase history, and more.
- Enhanced automation workflows with more triggers and actions, including browse abandonment and post-purchase sequences.
- SMS marketing capabilities with a set number of free SMS credits per month.
- Customer support via email.
Pro Plan: The Pro plan caters to businesses with more sophisticated marketing needs. It typically offers:
- Priority customer support.
- Advanced reporting and analytics.
- More SMS credits per month.
- Integration with Google Customer Match and Facebook Custom Audiences.
- Advanced automation features like A/B testing for workflows and dynamic content.
- Web push notifications.
Enterprise Plan: Designed for high-volume senders and larger organisations, the Enterprise plan provides custom solutions with dedicated support, flexible sending limits, and advanced features tailored to specific requirements. This often includes features like a dedicated IP address and more in-depth consultation.
Take a look at our analysis and comparison of the features of the top ten email marketing platforms.
How Much Does Omnisend Cost (And Is It Worth It?)
Omnisend employs a tiered pricing structure, primarily based on the number of contacts.
- Free Plan: As the name suggests, this tier has no monthly cost. However, it’s limited in terms of contacts, sends, and features.
- Standard Plan: Pricing for the Standard plan typically starts from around £13 per month for up to 500 contacts, increasing as your contact list grows.
- Pro Plan: The Pro plan generally starts from approximately £80 per month for up to 500 contacts, with the price scaling with the number of subscribers.
- Enterprise Plan: Pricing for the Enterprise plan is bespoke and requires contact with Omnisend’s sales team to determine the cost based on individual needs.
It’s important to note that SMS credits are often charged on top of the monthly subscription fee, although some credits are usually included in the Standard and Pro plans.
Omnisend generally offers good value for money, particularly for e-commerce businesses. The Free plan is an excellent starting point for small businesses or those new to email marketing, providing a solid foundation of features without any upfront cost. The Standard plan unlocks crucial automation and segmentation tools at a competitive price point.
The Pro plan offers more advanced functionalities that justify the higher cost for businesses with more complex marketing strategies and larger customer bases. While the cost can escalate as your contact list grows, the platform’s robust features and integrated SMS capabilities can lead to a strong return on investment through improved customer engagement and sales. However, businesses that primarily rely solely on basic email marketing without the need for advanced automation or SMS might find cheaper, albeit less comprehensive, alternatives.
Take a look at where Omnisend sits on our ranking of the most cost-effective email marketing platforms.
Omnisend: Strengths and Weaknesses
Strengths | Weaknesses |
---|---|
Strong E-commerce Focus: Features are tailored for online shops. | Can Become Pricey: Costs can increase significantly with list growth. |
Integrated SMS Marketing: Unified platform for email and SMS. | Learning Curve: The platform’s extensive features might take time to master fully. |
Robust Automation: Powerful workflows for various customer journeys. | SMS Costs: Additional charges for SMS beyond the included credits can add up. |
Advanced Segmentation: Allows for highly targeted campaigns. | Template Customisation: While templates are available, deep customisation might require some technical knowledge. |
User-Friendly Interface: Generally intuitive and easy to navigate. | Reporting Complexity: While detailed, the reporting could be more user-friendly for basic users. |
Good Free Plan: Offers significant value for starting businesses. |
Our Analysis: What Type of Business is Omnisend Best Suited For?
Omnisend is particularly well suited for:
- E-commerce Businesses: Its features, such as abandoned cart recovery, product recommendations, and transactional emails, are specifically designed to drive online sales. Small to medium-sized online retailers will find the Standard and Pro plans particularly beneficial.
- Businesses Seeking Omnichannel Marketing: Companies looking to leverage both email and SMS marketing within a single platform will find Omnisend’s integrated approach highly efficient.
- Growing Businesses: The scalable pricing structure and feature-rich plans make Omnisend a good choice for businesses expecting their contact list and marketing needs to expand.
- Marketers Comfortable with Automation: Businesses that want to automate key customer communication flows to improve efficiency and personalisation will appreciate Omnisend’s powerful automation capabilities.
While other businesses can certainly use Omnisend for their email marketing needs, its core strengths and feature set are most aligned with the requirements of e-commerce operations.
Conclusion
Omnisend presents a compelling email and SMS marketing platform, especially for e-commerce businesses in the UK. Its tiered structure offers options for businesses of various sizes and needs, with a surprisingly generous free plan for those just starting out. The integration of SMS marketing is a significant advantage, allowing for a more holistic customer engagement strategy. While the cost can increase with a growing contact list, the robust automation, advanced segmentation, and e-commerce-centric features generally provide good value for money for businesses looking to drive sales and build stronger customer relationships. However, businesses with very basic email marketing needs might explore simpler and potentially cheaper alternatives. Overall, Omnisend is a strong contender in the email marketing landscape, offering a powerful suite of tools within a relatively user-friendly interface.
Omnisend Competitors
- ActiveCampaign
- GetResponse
- Brevo
- HubSpot Marketing Hub
- Mailchimp
- Constant Contact
- Klaviyo
- MailerLite
- Campaign Monitor
Check out our comparison of the best email marketing software, and see where Omnisend sits in the top ten.